Support Services

Full Support and Maintenance for Your MaynImaging System

Benefit from 12 months full service level agreement with every new system and the option to extend on expiry.

We offer a quick, polite and friendly service and will always go the extra mile to make a satisfied customer.

We provide you with clear cut minimum response times which will escalate to management if we do not respond in the specified time.

Our specialist team provides 1st and 2nd level support with the option for an annual maintenance visit for your MaynImaging system.

We use an internal ticketing system with reports available on request (we realise you might be too busy to want a report every month). We also provide on-site support where we cannot resolve the problem by telephone. Our imaging software has a sophisticated diagnostic function that allows us to resolve problems very quickly. Most problems we can resolve in the same day but if an engineer is required on-site we will include this at no extra charge (3 visits permitted per year).

Would you like to make some changes to the software? We can help with any  changes that you may require on your system to make it personal to you.

  1.  Specialist team for support
  2. Twelve month support and maintenance included in every new system
  3.  Case management system for support tickets
  4.  Multiple options for contact (phone, WhatsApp, Skype, Twitter etc)
  5.  Minimum response times for all cases
  6.  Escalation route if above not achieved
  1.  Skills are unique to our team, support team has a integrated role in development so nobody is better placed to support
  2.  Peace of mind for 12 months after purchase
  3.  Case management system means support issues are managed at every stage
  4.  Multiple options for contact (phone, WhatsApp, Skype, Twitter etc), multiple ways to get your issue solved
  5.  Minimum response times mean we are quick to respond
  6.  Escalation route if above not achieved

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Next Steps...

If you would like to learn more about our support contracts, whether for existing systems or included in a new system, please feel free to call for a chat.

Click on the link HERE for a callback or schedule an appointment to discuss your needs, or a demonstration of our products.

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